Frequently Asked Questions
Everything you need to know about your LPAV tech experience.
What kind of warranty comes with LPAV electronics?
All LPAV products come with a standard 12-month manufacturer warranty covering defects in materials and workmanship. Extended protection plans are available at checkout.
How long does shipping take for high-end audio gear?
We process orders within 24 hours. Standard shipping takes 3-5 business days, while expedited options are available for delivery within 1-2 business days.
What is your return policy for opened electronics?
You can return items within 30 days of delivery. Please note that opened electronics may be subject to a 15% restocking fee if they are not defective.
Do you offer technical support for product setup?
Yes, our dedicated tech team is available via live chat and email from 9 AM to 6 PM EST to assist you with installation and troubleshooting.
Are the products on LPAV authentic and brand new?
Absolutely. LPAV is an authorized retailer for all brands we carry. Every item is shipped in its original, factory-sealed packaging.
Which payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and financing options through Klarna and Affirm for eligible purchases.